An emergency is any situation of impending danger which the tenant is unable to resolve and which needs to be resolved before the next working day.

Normally, such emergencies are power cuts in the tenants’ apartment or building, burst pipes, broken down central heating systems in winter or emergency lockouts.

Please contact our service hotline in case of an emergency

Otherwise, any costs incurred by you for substitute performance (Ersatzmaßnahme) may not be reimbursable. In addition, claims for damages pursuant to § 536c BGB (German Civil Code) may arise in the event of continued damage resulting from a failure to notify us of the damage.