Please note that ONLY this number should be used IN AN EMERGENCY. An emergency is any situation of impending danger which the tenant is unable to resolve and which needs to be resolved before the next working day.

Normally, such emergencies are power cuts in the tenants’ apartment or building, burst pipes, broken down central heating systems in winter or emergency lockouts.

Please make sure to call our service hotline, otherwise you as the tenant will be required to pay the full costs!